FRAUD AWARENESS
Fraudulent Use of the World Cargo Ltd Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the World Cargo Ltd name and brand via email communications and graphics which appear, on the surface, to have originated from World Cargo Ltd.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that World Cargo Ltd does not request payment in this manner. World Cargo Ltd only collects money due for official World Cargo Ltd related shipping expenses.
NOTE: All our payment are accepted in cash directly to our office or by a third party which we work in collaboration as partners.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable by the third party or by a company which which we have a partnership.
World Cargo Ltd accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
Websites
World Cargo Ltd Fraud Awareness Guidelines
Thank you for joining our effort to combat online fraud. World Cargo Ltd goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as World Cargo Ltd, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at fraud@worldcargoltd.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.
Fraudulent Email
Below are some indicators that can help you assess whether the received email is fraudulent.
- Official fraud@worldcargoltd.com communication is always sent from @worldcargoltd.com.
Note! Be aware of spoofed phishing emails sent from fake email addresses using fraud@worldcargoltd.com legitimate domains. In such cases, when the sender appears legitimate, but the email still seems suspicious, always inspect the content of the email for anomalies such as an urgent tone, unfamiliar URLs or attachments. Please refrain from clicking on any unknown links or opening attachments that seem suspicious.
- We never use @gmail, @yahoo or other free email services to send emails.
- We never link to a website other than our own starting with for example https://worldcargoltd.com
From a desktop computer:
- Drag & Drop the suspicious email into a new message and send it to fraud@worldcargoltd.com as attachment. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.
From a mobile device:
- Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
- Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
Fraudulent SMS
- SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
- The sender number is not visible, instead you find a generic name such as “Delivery”.
- The phone number starts with a a country prefix outside of an expected territory (e.g. +235).
Send a screenshot of the suspicious SMS to fraud@alphashippingltd.com, include the suspicious phone number in the message.
Fraudulent Social Media Accounts Incl. Whatsapp
- The account is lacking a sign of verification (e.g. there is no blue badge).
- The account attempts to continue the communication over an encrypted channel such as Whatsapp or Telegram.
- The account is only a couple of weeks old.
- The account offers “free Visa”, “free flights” or to “double your investment”.
- The account does not make use of an adequate profile picture (Alpha Shipping Limited Logo) and background picture.
- Please report the social media account/post destination (URL) or phone number to fraud@alphashippingltd.com
- If available, report the account/post directly to the social media channel as fraud.
- We will never be the first to contact you on WhatsApp, and you will be able to contact us on WhatsApp directly through our website.