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World Cargo Ltd Privacy Notice

We are committed to respecting your privacy and protecting your personal information (data) in line with current data protection laws. This privacy notice explains how we collect and use your personal data and tells you about your privacy rights.

We’ve split the information into sections so that you can click through to the areas you need.

This notice explains how we, World Cargo Ltd, use your personal data. 

Personal data is information which relates to a person who has been, or could be, identified from it. Examples may include a person’s name, address, email address and other personal details. 

World Cargo Ltd includes the World Cargo Ltd and Parcelforce Worldwide businesses. The personal data of yours that we use includes: 
•    details we collect about you when you use our websites and apps
•    information provided when you use or receive our services, and
•    information we receive from other sources. 

We will usually be the ‘data controller’ responsible for how and why personal data is used.  We may sometimes use personal data on behalf of another organization, as that organization’s ‘data processor’. In this case, that other organization will explain how your personal data could be used.

Our address is:
World Cargo Ltd
23-27 Carlton Cres
Southampton SO15 2EU, UK

When you use or receive our products or services, we will sometimes need to give you additional information about how we will use your personal data. You should read this privacy notice with any other notice or information we provide. 

This privacy notice applies if you use any of our products or services. This includes using any of our websites (such as royalmail.com, royalmailgroup.com or parcelforce.com) or apps. This policy also applies if you contact us or we contact you about our services by post, phone, email, text message, push notifications (automatic messages sent by apps) or other methods (including posts on websites and social-media platforms).

Our employees and agents

Our employees, or agents who act on our behalf, may use your data for the purposes set out in sections 3 and 4 above. For example, if you contact us with an enquiry or complaint, members of our Customer Service Team will see your information. 

Customers

We share your personal data with our customers when we provide them with services which involve you. For example, if a customer has arranged for an item to be sent to you, we will give them delivery updates and proof that it has been delivered.  This proof may confirm where we delivered the item and show any signature the person who received the item gave us.

Online shopping platforms

If you buy postage through an online shopping platform such as eBay or Amazon, or if we deliver items you have bought from them, we may share your personal data with them to provide updates on an item’s location and proof of delivery. 

Other organisations

We may share your data with other organisations if this is necessary as part of providing services to you or them. For example, we may share information with our technology providers and with the Post Office so that you can access our services (for example, when collecting a letter or parcel from your local Post Office branch).  If you access our services through a smart-speaker or similar technology, we may also share your data with the organisations providing that technology so you can receive those services.  We will also inform our app providers when you have downloaded any of our apps.

We may also share your personal data with other organisations for legal purposes, to prevent or detect crime, or to protect someone’s rights, property or safety. These organisations include the police, law enforcement agencies and fraud-prevention agencies. This may include telling other organisations about addresses we will not deliver to or collect from.

If you use our Redirection service, unless you ask us not to, we may sometimes sell information about you to help organisations update their contact details, or so specific types of organisation can send you offers that people moving home may be interested in. You will find more details, including information on how you can choose for us not to sell your information, in the terms and conditions for our Redirection service.

We may pass your name, contact details (such as your email address), and details of your purchases from us, to organisations that help us with market research.

Postal authorities and overseas carriers

We will share your personal data with overseas postal authorities and carriers. If you are sending a letter or parcel overseas or receiving an item from overseas, we will provide the information required for customs and tax purposes or for security screening. This information will normally include: 
•    the sender’s name and address
•    the name and address of the person receiving the item, and 
•    details of the item’s contents. 

Information required by law or regulation

If required by any law or regulation, we may share your personal data with regulators such as the Information Commissioner. 

6. Security and preventing fraud

We may share some of the personal data we hold about you with fraud-prevention agencies, who will use it to prevent fraud and money laundering and to confirm your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how we will use your information, the fraud-prevention agencies, and your data protection rights, can be found at www.cifas.org.uk/fpn. 

Alpha Shipping Limited and other organisations may also use your personal data to prevent fraud and money laundering when, for example:
•    checking details on applications for credit and credit-related or other facilities
•    managing credit and credit-related accounts or facilities
•    recovering debt
•    checking details on proposals (applications) and claims for all types of insurance
•    checking details of job applicants and employees, and
•    identifying and preventing illegal scam mail.

We and other organisations will also use the information recorded by fraud-prevention agencies from other countries. 

New business customers

If you are a new business customer applying for a credit account, we may give some of your personal data to TransUnion International UK Limited or Experian Limited, credit-reference agencies providing services such as checking credit risk and affordability, fraud prevention, preventing money laundering, confirming identities and tracing debts.

TransUnion and Experian will use your personal data to provide services to us and their other clients. We use their services in order to assess your creditworthiness and the suitability of products, check your identity, manage your account, trace and recover debts, and prevent criminal activity such as fraud and money laundering. More information about TransUnion and Experian and how they use and share personal data can be found at www.transunion.co.uk/legal/privacy-centre and www.experian.co.uk/legal/.

We may share your personal data overseas if we or another organization abroad need it for any of the reasons set out above. For example, if you are sending a letter or parcel overseas, we may need to share your data with the overseas postal company. 

If we use a service provider or technology provider based overseas, we may also need to share your data with them (for example, to provide the product or service you have asked for, to process your payment details or to provide support services).

We will make sure that your personal data is protected by law or under a contract that is in line with UK law.

We only keep your data for as long as we need to use it. This will depend on the product or service we are providing. There may also be legal requirements for us to keep your data for a certain length of time.

You have the following rights in relation to your personal data.

The right to be informed

We will give you information about how we use your personal data at the time we collect it from you (for example, when you open an account or apply for a service online), or through privacy notices such as this one.

The right to access your personal data

You have the right to get a copy of your personal data and details of how we use it. 

You can ask for details of the personal data we hold about you by contacting our Information Rights and Governance Team. We may need proof of your identity. We will also need you to tell us which information and uses of your data you want to know about (for example, which of our services were involved and when we might have used the data).  We may also ask you to fill in an optional application form to help us confirm your identity and trace the information you need.

The right to have your data corrected

You have the right to have your data corrected if it is wrong or incomplete. 

We will do our best to make sure your personal data is accurate and up to date. However, we rely on you to check that some of the information we hold about you is accurate and up to date. Please let us know about any changes to your information (for example, by updating your account details on our websites).

The right to object

You have the right to object to some uses of your personal data, such as for marketing (as set out in section 4 above). However, if the law allows us to continue using your data, we may do so. 

The right to have your data deleted

You have the right to ask us to delete your personal data from our records if there is no legitimate reason for us to continue using it. However, if there is a legitimate reason for us to use it, we will not be able to delete it. 

The right to restrict use of your data

You have the right to limit the use of your personal data if:
•    you feel that it is not accurate and needs to be checked
•    you disagree with our legal reasons for using your data and want us to reconsider using it
•    we are using your data illegally, but you do not want it to be deleted, or
•    we no longer need the data, but you want us to hold it for the purposes of a legal claim. 

The right to transfer your data

You have the right to ask us to transfer your personal data to another organization. We must do this if the transfer is, as data protection law says, ‘technically feasible’.
This right only applies to personal data which you have given to us and which we use either with your agreement or to keep to a contract we have with you. 

The right to withdraw your agreement to use personal data

If you have agreed we may use your personal data in a certain way, you can withdraw that agreement at any time. 

The Information Commissioner’s Office provides full details of your data protection rights. There is more information on their own website.

The right to withdraw your agreement to use personal data

If you have agreed we may use your personal data in a certain way, you can withdraw that agreement at any time. 

The Information Commissioner’s Office provides full details of your data protection rights. There is more information on their own website. 

Covid-19 disruption 

We take the rights set out above very seriously and will always aim to respond to any request from you as soon as we can. However, due to disruption caused by  
Covid-19, it may take us longer to deal with your request. Please bear with us. 

If you have a question or complaint about Alpha Shipping Limited products or services, please contact info@alphashippingltd.com

If you have any questions about your personal data, you can contact our Information Rights and Governance Team at the following address.

Information Rights and Governance Team
Alpha Shipping Limited
23-27 Carlton Cres
Southampton SO15 2EU, UK

We will review our privacy notice regularly and post any updates on this web page. This privacy notice was last updated in November 2023.

This privacy notice is also available in Welsh, Spanish, Italian, French, Polish, German and Dutch. However, only the English language version is our actual privacy notice. The translations were last updated in December 2023.

CONTACT DATA

Information to contact you e.g. when you use one of our services.

Such as: your name, phone number, address, email address

PROFILE DATA

Information on your World Cargo Ltd profile e.g. to set your delivery preferences.

Such as: your delivery preferences, order

SHIPMENT DATA

Information enabling the pick-up and delivery of your shipment e.g. status of your shipment.

Such as: your address, shipment documents, shipment no.

SURVEY DATA

Information communicated by you to our employees or by filling in an only e.g. when you call our customer service.

Such as: your name, email, phone number

What Are My Data Subject's Rights?

You have the following rights:

You can request information as to what personal data is stored.

You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.

You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.

You may lodge a complaint with the supervisory authority.

How About Data Security

World Cargo Ltd takes the security of your data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure. We keep our security measures under close review. We use safeguards such as firewalls, network intrusion systems, and application monitoring. Where appropriate, we secure your data by using pseudonymization and encryption techniques when storing and transferring your data. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the World Cargo Ltd servers if your browser supports SSL. We ensure that there are strict physical access controls in our buildings and certified data centers.

As a part of our security strategy, we have set up auditing programs to make sure that our systems and services comply with the World Cargo Ltd information security policy, and by extension the ISO 27001 standard.

In addition, we are taking a number of ongoing measures to reduce risk, such as (but not limited to) training our employees regularly and organizing incident simulation exercises by our Cyber Defense Center.

Should you wish to contact World Cargo Ltd by e-mail or contact forms, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of (e-mail) messages can be read by third parties. We therefore recommend you send us confidential information only by post.

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